Refund policy

We want you and your dog to love Mellable. If something isn't right, we'll make it right.

Return Policy

Give your purchase a fair try. Use it for at least 14 days, and if you're not happy within 30 days of delivery, we'll refund you.

  • What's covered: a full refund on the first item of each product you ordered, even if it's been used.
  • Bundles: extra items in a bundle or multi-pack are covered only if they're unopened. Let us know and we'll explain how to return them for a refund.
  • To claim: email support@mellable.com with your order number, a photo of the product and a quick note on how it went.
  • No need to send used items back. In the rare case we need them, we'll let you know.
  • One guarantee claim per customer.

Changing or Canceling Your Order

You can change or cancel your order within 1 hour of placing it. After that, it may already be on its way to our warehouse team, and we may not be able to make changes. Email support@mellable.com as soon as possible and we'll do our best.

Damaged, Faulty or Wrong Items

If your order arrives damaged, faulty or not as described, email support@mellable.com within 14 days of delivery with:

  • your order number
  • a short description of the problem
  • a photo, where possible

We'll send a free replacement or give you a full refund, whichever you prefer.

Lost or Delayed Orders

If your tracking hasn't updated for 10 business days, or your order shows as delivered but you haven't received it, contact us and we'll look into it. If the order is lost, we'll send a replacement or refund you in full.

Please make sure your shipping address is correct at checkout. If an order is returned to us because the address was incorrect or incomplete, we'll work with you to resend it, but you may have to pay the extra shipping cost.

Items We Can't Accept Back

Unless they arrive damaged or faulty, we can't refund:

  • Gift cards
  • Personalized or custom-made products
  • Products marked as final sale
  • Free gifts included with an order

Refunds

Approved refunds go back to your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to show on your statement. If you haven't seen it after 10 business days, contact us and we'll look into it.

Customers in the UK and EU

You have the legal right to cancel your order within 14 days of receiving it, for any reason. To cancel, email support@mellable.com with your order number. You then have a further 14 days to return the items, unused and in their original condition. We'll refund the product price and the standard delivery cost within 14 days of receiving the items back. You pay the cost of returning them.

For hygiene reasons, sealed products that have been opened can't be returned under this right. Our 30-Day Guarantee above still applies to them.

Your Legal Rights

Nothing in this policy affects your legal rights as a consumer in your country.

Contact Us

Questions about an order, a return or a refund? Email support@mellable.com and we'll get back to you within one business day.